Optus 3G Network

Important Changes to the Optus 3G Network

Blink is working closely with Optus to provide you with a faster and more reliable 4G and 5G network by repurposing 3G. With the advent of newer and faster connections, it's time to bid farewell to outdated technology.

What's happening?

Starting in 28 October 2024, Optus will be re-farming the 900MHz spectrum to improve our 4G network and support the growth of 5G technology. This step is essential to ensure that our customers have access to the best network experience possible.

Once the re-farming process begins, 3G services will no longer be available on the Optus network.

How will this affect me?

After the shutdown, 3G services will no longer be available. This means, that if you are in regional areas where the best network that you can get is 3G, or if your mobile data device relies on 3G to connect to the internet, you will be impacted by this change.

If you're currently using a 4G or 5G compatible device, your service will remain unaffected, and you'll continue to enjoy seamless connectivity.

What do I need to do?

We understand the importance of your service, and we're here to help. We'll be reaching out to customers who we believe may have a device impacted by these changes. We'll also provide you with actionable recommendations to minimise any potential impact within the next few weeks.

So, keep an eye out for your email inbox and your mobile phone. If you do not get any email or text about being impacted by this change, then you are good to go!

How can I check if my device will remain compatible?

If you're using an older device or unsure about compatibility, it's a good idea to double-check the device specifications to make sure everything will work smoothly. You should check that your device supports 4G 700 MHz (LTE Band 28).

Based on our data, here are the top devices that will be impacted by this change:

Huawei E1762 – 3G only device
Apple iPad Air (A1475) - No LTE 700MHz support
Apple iPad (A1460) - No LTE 700MHz support
Alcatel One Touch L100B – No LTE 700MHz support
Alcatel One Touch X500D – 3G only device

Note that other devices that are not on this list may be impacted as well.

Want to make sure?

If you want to double-check your device or talk to someone regarding this change, you can count on us to assist you. You can call us on 1800 254 654 or email us at info@blinkit.net.au.

Frequently Asked Questions

Why is Optus repurposing the 3G network?
- As technology advances, the usage of 3G is declining, and hence, we are repurposing 3G to enhance the 4G network and accelerate the 5G rollout.
When will the 3G network stop working?
- Starting from 28 October 2024, the Optus 3G network will no longer be available. We will contact you directly in the upcoming weeks if your device will be impacted.
How can I determine if I am affected?
- We'll be getting in touch with customers who may have a device that's impacted by this change. If you receive an email or SMS from us, we strongly suggest that you upgrade your device to ensure everything runs smoothly.
  
  Of course, if you have any questions or concerns, our customer support team is always here to help. So feel free to reach out to us anytime for more information.
Will I need a new SIM card?
- Many devices that rely on 3G networks use mini or micro-SIM cards while the majority of 4G devices require a nano SIM. If you have an older SIM card, you can order a new one from our customer service team.
What if I have a medical device or a security device?
- If you are currently using a personal medical or security device that operates on the 3G network, it will cease to function from 28 October 2024. We strongly recommend that you reach out to the device manufacturer as soon as possible to verify if your device is affected and upgrade it to a newer version. This will ensure uninterrupted service and the continued functioning of your device.
What happens if I don’t want to upgrade my device?
- Major Australian telcos are phasing out their 3G technologies to make way for more advanced 4G and 5G network services.
  
  If you're thinking of switching to another mobile network, we recommend checking if they still support 3G.
  
  And if you're not ready to upgrade your device and it relies on 3G, please note that by 28 October 2024, you may not be able to browse the internet on the Optus network. It is best to contact your phone manufacturer to check if your handset supports 4G 700MHz.
What if I am using embedded network devices or machine-to-machine devices?
- If you have an embedded network device, it's best to reach out to the manufacturer to check if it supports 4G 700 MHz.